Privacy Policy
📄 Privacy Policy – Issa Phone
At Essa Phone, we respect our customers' privacy and are committed to protecting all data collected through our website or when contacting us. This page explains how your data is collected, used, and protected, and we assure you that we do not share your data with any third party outside of our service.
1. The data we collect
When you make a purchase or contact us through our website or official pages, we may request some basic information such as:
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full name
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phone number
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Delivery address
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Email address (if available)
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Details regarding the purchase or maintenance process
2. Why do we collect this data?
We collect your data only for the following purposes:
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Order confirmation, processing, and delivery completion
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Contacting you regarding the order status
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Providing after-sales service and maintenance
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Improving the user experience on the website
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Responding to inquiries and complaints
3. Protecting customer data
We are committed to taking all appropriate measures to keep your data secure, including:
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Do not share data with any third party
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Storing customer data in secure systems
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Only authorized personnel are permitted to access your data when needed to serve you.
4. Data sharing
We do not sell or share your data with any third party for any marketing or commercial purposes.
Data may only be shared with shipping companies when necessary to complete the delivery process, and only to the extent required.
5. Customer rights
You have the right to:
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Request to know what data we hold about you
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Request to correct incorrect data
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Request to delete your data after completing the purchase process
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Contact us anytime to review your details
6. Official communication channels
For any inquiries or to make changes to your information, you can contact us at the following numbers:
📞 Sales:
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Cairo branch: 01023988776
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Ismailia branch: 01025864466
🔧 Maintenance – Ismailia Branch:
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01025844343
7. Our authorized branches
📍 Cairo:
Next to Al-Siraj Mall, 8th District, Nasr City
📍 Ismailia:
19 Reda Street, next to Hassouna Optics
8. Our official pages
📱 Facebook: facebook.com/EssaPhoneEG
📱 TikTok: tiktok.com/@essa.phone8
📱 Instagram: instagram.com/essa__phone
9. Privacy Policy Updates
We may update this policy from time to time to meet legal requirements or improve the service, and any updates will be posted directly on this page.