Terms & Conditions
Terms and Conditions – Essa Phone
Welcome to Essa Phone . By using our website or purchasing through it, you agree to the terms and conditions outlined on this page. Please read the following terms carefully to ensure a safe and clear shopping experience.
1. Acceptance of the terms
By using this website, whether for browsing or purchasing, you acknowledge that you have read, understood, and agree to these terms and conditions. If you do not agree, please do not use this website.
2. Product Information
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We strive to provide accurate information about the products in terms of specifications, prices, and pictures.
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Some product specifications or colors may vary slightly due to differences in display settings or manufacturer updates.
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In the event of any unintentional error in the product description, Issa Phone has the right to correct the error or cancel the order in accordance with the customer's best interests.
3. Prices and Payment Methods
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All prices displayed on the website include taxes within the Arab Republic of Egypt.
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Available payment methods: Cash on delivery or any other methods that may be added later.
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In the case of cash on delivery, additional shipping charges may be added depending on the region.
4. Order confirmation and shipping
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The order is confirmed by contacting the customer via telephone before shipping.
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Shipping is done through approved shipping companies, and delivery time varies depending on the governorate.
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The customer must ensure the address and phone number are correct to avoid any delays.
5. Return and Exchange Policy
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The customer has the right to exchange or return the product within 30 days of the date of receipt.
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The product must be in its original, unused condition and with all accessories.
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Products that have been broken or misused are not eligible for return.
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In the event of a manufacturing defect, the product is first inspected by the service center.
6. Warranty Policy
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The warranty period varies depending on the type of product and the manufacturer.
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The warranty only covers manufacturing defects and does not cover malfunctions resulting from misuse or breakage.
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Warranty and maintenance services are provided through the Ismailia branch – the authorized maintenance center .
7. Customer responsibility
The client agrees to the following:
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Provide accurate and correct information when completing the application.
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Answering the order confirmation call.
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Maintain the product after receiving it.
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Do not misuse the services provided through the website.
8. Cancel the order
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The customer has the right to cancel the order before shipment.
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If the order has already been shipped, cancellation is treated as a return and the customer bears the shipping costs.
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Issa Phone reserves the right to cancel any order if there is a problem with the information or if misuse is suspected.
9. Privacy and Data Protection
We are committed to protecting customer data and not sharing it with any third party except when necessary to complete the shipping process or as explained on the Privacy Policy page.
10. Formal communication
For inquiries, complaints, or requests for support, please contact us:
Sales:
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Cairo branch: 01023988776
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Ismailia branch: 01025864466
Maintenance – Ismailia Branch:
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01025844343
Our branches:
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Cairo: Next to Al-Siraj Mall, 8th District, Nasr City.
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Ismailia: 19 Reda Street, next to Hassouna Optics.
11. Amendments to the Terms and Conditions
Essa Phone management reserves the right to modify the terms and conditions at any time without prior notice. Updates will be posted on this page.